Home → Arctic Reservations → Packages → Creating Package Definitions
29.2. Creating Package Definitions
In order to offer a package, you must provide Arctic with a package definition that describes exactly what activities qualify for the package and how they should be timed.
In the example from the previous section, we will offer two consecutive up-sells. This requires two package definitions:
- One package definition that tells Arctic that an Apple Tour and an Orange Tour constitute a package. Arctic will therefore offer the Orange Tour to someone who adds an Apple Tour to their cart; and it will offer the Apple Tour to someone who adds an Orange Tour to their cart.
- One package definition that tells Arctic that an Apple Tour, an Orange Tour and a Banana Tour constitute a package. Arctic will therefore offer the missing third option to someone who adds the first two trips to their cart.
You can manage your package definitions from the settings page, under "Packages"
Click on the green "Create Package Definition" button
Name your package, give it a description, and then choose if you want Arctic to up-sell online. Guests will still receive the discount either way, this setting just determines if Arctic should actively promote the package during the booking process.
Next, you will have to add a definition for each activity in the package. When you click the "+ Add Activities in Package" button, you must specify what sort of activity it is (either a reservation or a rental). You can mix reservations and rentals in a package.
The activity definition field will appear, where you can describe what activity qualifies for the package. It is important to be as specific as possible to ensure only appropriate trips are offered as packages, and to ensure that guests are not overwhelmed with too many options. There are a broad range of conditions available to help.
Remember to test your packages after creating or editing!
This will be the first activity in the package, the activity anchor. (In this example package, I have chosen to give a 10% discount off of additional activities, so I will not put a discount on this activity. You may choose to discount all or a specific subset of the activities in the packages you define.) As shown below, the activity definition includes information about the discount and the conditions to ensure only the appropriate trips qualify (in this case, only Apple Tours).
Now click "+ Add Activities in Package" again to add a second activity definition. Again, add conditions to determine what activities or trips qualify, and specify the discount. The discount can either be a dollar discount or a percentage.
The "Activity Starts" tells Arctic the relative timing between the last activity and the current activity meet the requirements to qualify as a package. You can have Arctic offer the activity "within" or "exactly" a set number of days, hours, or minutes, "after" or "before or after" the start of the previously defined activity.
And that completes our first package definition. Click "Submit" to save.
Now, Arctic will suggest any Orange Tour that starts within 3 hours of an Apple Tour when a guest starts booking an Apple Tour online and it will offer a 10% discount as incentive. Similarly, if a guest starts booking an Orange Tour, Arctic will offer the Apple Tour.
Creating a second package definition for three activities
We will now go through the process of creating a package for three activities, an Apple Tour, an Orange Tour and a Banana Tour. When a guest has any two activities in their cart already, Arctic will offer the third activity and the accompanying discount. Because Arctic only advertises packages that can be achieved by adding a single trip to the cart, it helps to define and offer intermediate packages as well. If you just offer the package with three activities, it will be hard for guests to find; but if you also offer a package of two of the three activities (as described above), then it will allow guests to sequentially build the bigger package. That is, they start with the first trip and are told about the two trip package. They book the second trip, and then are told about the three trip package, etc.
Create a new package definition and essentially copy the definition’s from the first package. Then add the next additional activity to be offered.
Again, the third activity will be defined in much the same way, specifying conditions for what qualifies, the size of the discount and the relative timing between the previous activity.
In the next section, we will look at how to book packages via the backend.