Home → Arctic Reservations → Emails → Adding Email Senders
18.1. Adding Email Senders
One of the first steps to personalizing and branding your email correspondence sent from Arctic is to create email senders for Arctic to use when sending emails to your guests. Using email addressess that are associated with your company's domain name (@raftingoutfitter.com) adds an extra level of branding and professionalism and ensures the deliverability of your email correspondences.
If you do not add senders to your installation, your email correspondence will be sent from the email address associated with the user who is sending the email or in the case of email triggers from the user who last edited the activity the email is referencing. If you used personal email addresses to set up your users' Arctic login accounts, these will be the addresses Arctic will use i.e. sally32@gmail.com or superdave89@hotmail.com. Another issue this can create is that, if a guest replies to email correspondences sent using user emails, these business emails could be going into personal email accounts to possibly get overlooked or even accidentally deleted.
You can add as many email senders as you need to your installation and then you can assign these sender accounts to specific email templates. For instance if you set up a sender with the address billing@hiking.com, you can assign this email to all of your email templates associated with guest billing, like payment reminders, past due notices, etc. You can also create business group specific email senders.
Note: Make sure you only add email addresses that are already active and valid email addresses. If you decide you want a new email address, be sure to contact your email service provider to get the new addresses activated before trying to setup the sender in Arctic.
To add company specific email addresses, go to the "Settings" page under "Email" and click the "Pencil" icon next to "Manage Senders". On the "Browse Senders" page, click the green "+ Create Sender" button.
On the "Create Sender" page, enter choose the business group for the new sending email address; give the address a name like "Hiking Confirmations Address" or "Payables"; then enter the email address you want to use i.e. billing@hiking.com or reservations@hiking.com. Finally, tell Arctic whether this is the default address you want to use to send emails from.
Once you have completed all of the fields shown above, click "Add Sender". Arctic will then send a confirmation email to this email address. To confirm the email address, simply click the confirmation link in the email you receive.
Note: The confirmation links to set up new email senders expire after about 3 hours so be sure you can follow through the whole set up process otherwise you will have to delete the sender account and re-create it to get a new confirmation link.