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21.4. Invoice Editing Restrictions
Arctic discourages directly editing reservation or rental charges on an invoice. Editing these charges that Arctic automatically is risky, as Arctic may need to later update the invoice, due to changes to the reservation/rental (adding or removing guests or add-ons). When Arctic updates the invoice, it will undo any manual changes that were made to these line items. As a result, Arctic shows a warning to super users and administrators before editing such items, and prevents users from editing them at all. Note that you can usually achieve the same result through some other means rather then editing these activity charges, including adding discounts to the invoice, selecting a custom pricing level or adjusting the number of guests/items.
Similarly, in an effort to preserve good accounting structures, by default, Arctic will only allow users to add saved item templates (charges or discounts) to invoices. Administrators and super users are able to add custom invoice charges and discounts.
If you would like for users to be able to edit invoices by adding custom charges or discounts that are not associated with existing item templates or allow them to directly edit activity charges on an invoice, you may disable the restrictions from the settings page, under Invoicing > Restrict Editing
There are two settings. One that will allow users to add custom items to invoices, and one that will allow users to edit activity charges directly (not recommended).
Once have adjusted the permissions to your preference, scroll to the bottom of the page and click "Save Setting" to save your changes. The new settings will take effect immediately. However, if a user is actively updating an invoice when the settings are changed, they will have to exit the "Update Invoice" page and re-enter it, to be able to take advantage of the new settings.
If you have any questions or concerns regarding, the invoice editing restrictions or need assistance making changes to them, feel free to contact support and we will be happy to help.