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33.10. Returns and/or Exchanges
Currently, to do a return or exchange, you must find the original invoice where the purchase was made. If the customer has their receipt, look for the invoice number (e.g., P123) that is printed at the top of the receipt. You can also look up past transactions by customer (if a customer was selected at the time of the purchase). If you do not have a customer name or invoice number, then you can use a chronological list of transactions. Click the "Find Recent Transactions" button on the retail terminal and scroll to the approximate time of the original transaction. Click the checkmark next to the original transaction to load it again.
Once the previous transaction has loaded, you will see a list of the items purchased and the payments that were processed as part of the transaction.
To do a return or exchange, simply click the item previously purchased and options will appear allowing for you to either Return the item (crediting the customer) or Return & Restock the item (crediting the customer, and increasing the available inventory).
Once the transaction has a negative balance, you have a few options:
1. You can add replacement or exchange items to bring the balance up to $0 or a positive value.
2. You can refund or void the original payment. To do so, click the original payment and look for the relevant actions depending on the payment type.
3. If you need to process an unlinked refund (e.g., refunding to a different card, or via a different method than the original transaction), a button will appear allowing for an "unlinked refund." You can use that to process a refund as well.